We strive to ship items within 1-2 business days, and all customers are emailed at the time of shipping. Purchases are generally shipped using USPS first class mail.
We want you to love your Fair Trade items and strive to offer the best customer service. Purchases may be returned within 30 days of purchase in original, tags attached, salable condition for a refund. Refunds will take 3-4 business days after the returned item is received to process. Shipping costs for all orders are non-refundable.
How to return your purchase:
1) Contact firstname.lastname@example.org stating your name, order number, and your reason for returning before you ship your package.
2) The return costs are the responsibility of the customer.
3) Returns must come back to us undamaged and in salable condition with original packaging to be eligible for a full refund. Please use sufficient packaging to protect fragile items.